Operations Manager

WHO WE ARE

Entrepreneur First invests in exceptional individuals to build startups from scratch. We bring together people with extraordinary futures to develop their most ambitious ideas and raise money from the world’s best investors. 

Since pioneering Talent Investing in 2014, we’ve learned to recognise individuals with extraordinary futures before anyone else, embedding them in a community of other ambitious people and giving them the tools they need to succeed, fast. We’ll back you before you have a company, a team, even before you have an idea, based purely on your talent.

The startups co-founded via our programmes are now worth over $10B, and include Tractable, Magic Pony Technology, Cleo, Omnipresent, Aztec, Transcelestial and many more.

EF is backed by some of the world's leading founders and investors, including Patrick and John Collison (Stripe); Reid Hoffman (LinkedIn), Tom Blomfield (GoCardless and Monzo), Sara Clemens (Pandora and Twitch); Nat Friedman (GitHub); and Matt Mullenweg (Wordpress). We exist to make great companies happen that otherwise wouldn’t.

THE ROLE  

We are looking for an Operations Manager to lead a small, high performance team and own the development and execution of all customer related operations for Entrepreneur First in the US. You will be responsible for driving efficiency and effectiveness across every part of what we do, from identifying and selecting exceptional talent, curating the program, supporting our companies to fundraise and building our alumni community. As part of this role, you will be the driving force behind establishing processes and ways of working to ensure the smooth running of our operations behind the scenes as well as delivering world class in-person events and experiences. Your work will actively supercharge the career paths of North America's smartest, most ambitious individuals and directly contribute to the creation of the next wave of impactful, globally important companies.

WHAT YOU’LL DO

You will have the opportunity to build, mentor and manage a high performing, agile team to...

1. Deliver operational excellence to the end-to-end EF customer journey, covering online and in-real-life experiences

EF's programs empower exceptional individuals to build companies from scratch. You will proactively work with our Talent Investing team to map out the end-to-end customer journey and ensure that every step of that journey is planned with a customer-centric lens and executed with operational precision and excellence. This covers everything from managing one-to-many customer communication, to planning and delivering all events. Events at EF can encompass everything from curated, intimate dinners, bringing together operators and thought leaders in EF's ecosystem. to weekend Hackathons, Selection Days, and regular workshops for our founders once they are on our program.

2. Enable the wider EF US team to do their best work through development of operationally excellent workflows and processes

You will work closely with the Talent Investing team, whose job it is to identify, attract and catalyse potential founders through our company creation program. Working alongside the Talent Investors, you will own our talent pipeline ensuring that we have an accurate and clear view of how we're doing at both a macro and micro level.

3. Lead on the rollout of centrally developed and procured operational systems and processes

You will work closely with our Global Product team to ensure that everyone on the US team understands how to use all centrally developed systems (e.g. our CRM, Salefsorce), and also ensure that the US team's operational needs are well understood by the Global Product team to enable appropriate procurement and configuration of centrally developed systems.

WHO YOU ARE 

+ ~4+ years of experience in fast-paced environments with a focus on event planning, business operations, and/or project management

+ Proven ability to manage complex, cross-functional projects end-to-end

+ Proven ability to build and lead small high performance teams to deliver ambitious goals

+ Strategic thinker with a keen sense for identifying inefficiencies and the ability to conceptualise and design new processes and systems

+ Comfortable operating in uncertain situations, while consistently maintaining high performance standards

+ Excellent verbal and written communication skills

+ Strong bias to action and ownership mindset

+ Strong stakeholder management skills; can anticipate the needs and requests of multiple stakeholders 

+ An interest in technology startups, and EF's unique approach to company creation

WHAT WE OFFER

A competitive salary and generous performance related bonus The opportunity to supercharge your learning by working with a diverse global team across Europe, Asia and North America Attractive holiday allowance Enhanced parental leave, plus broader leave policies.

EF champions diversity and is committed to creating an inclusive environment in which a wide variety of backgrounds thrive. We do not tolerate discrimination of any nature, including but not limited to: discriminating on the basis of race, colour, religion, culture, nationality, gender, gender identity or expression, pregnancy, sexual orientation, age, disability, or marital status.