Customer Success Manager

Tessian protects every business’s mission by securing the human layer 

The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace. 

The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and  saved hundreds of hours of work for security teams. 

Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022. More information can be found at www.tessian.com.

Customer-centricity is at the forefront of everything we do at Tessian. We’ve built a world-class CS team, and are now looking for an ambitious Customer Success Manager to take our program to the next level.  

Taking ownership of a strategically critical portfolio of customers, you’ll be working closely with organizations ranging from 500-2500 employees, across industries (legal, financial, technology, etc) and stakeholder roles (including CIOs, CTOs, CISOs). As well as being responsible for renewals and advocacy in our US customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain-points and interpreting future customer needs to inform product development.

We’re looking for brilliant communicators, builders and straight-up hustlers to give our customers the world-class support they deserve - building strong and meaningful partnerships at all levels. 

Responsibilities:

Serve as the trusted advisor to our strategic customers and executive sponsors post initial sale. This is a key role as Tessian’s customer base expands globally

Own the customer renewal and spot opportunities for multi-year conversions. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Identify and close expansion opportunities to drive Tessian’s land & expand customer journey 

Identify advocates and expand our customer community to accelerate our go-to-market motion 

Advise our key clients, with hands-on platform guidance, on how to manage Tessian's solution to achieve full business value

Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realization (using key metrics from the platform)

Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes

Qualifications:

Is driven & highly ambitious.

Is a best-in-class communicator, both verbally and in writing.

Has experience working in a fast paced, high-growth B2B SaaS technology environment, selling enterprise software.

Has 2-5 years of quota carrying account or customer success management experience, with responsibilities over retention as well as expansion.

Understands the Legal, Financial and Professional Services sectors.

Is a self-starter, full of new ideas and ready to get stuck in.

Has unique experience that you believe is relevant and an advantage. Every CSM is different and we embrace that.

If you're not sure that you exactly fit all of the above criteria, please do get in touch anyway. We're always willing to speak to great candidates even if you don't feel you meet every criteria listed!

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy