Account Executive

At Florence, we’re on a mission to be the number one tech provider for health and social care staffing.

Florence is one of the UK’s fastest-growing healthcare tech specialists, founded by an NHS doctor with an ambition to transform care with people-first technology. Our app empowers health and social care teams; helping thousands of nurses, carers and organisations take control of their work and learning every day.

With over 100,000 e-learners, 90,000 care professionals and 2,000 care organisations joining Florence since 2017, we’re growing even further after a successful $35m series B funding round in June 2022.

We are a growing team of 200+ with offices across the UK including Birmingham, Glasgow and London. The growth continues as we put Florence on the international map, expanding to France and Canada. This is a really exciting time to be joining a fast growing, mission led company and be a part of a tech startup with a purpose.

Find out more about our mission to make care outstanding at www.florence.co.uk/about-us

We are looking for an Account Executive to join our fantastic operations team to, you will take ownership over the day-to-day support of customers in your geographical area, You will work alongside an exceptionally collaborative and passionate team to drive and maintain Florence's growth.

Job Description:

• Build relationships with Florence users at care homes and various care settings in order to deliver exceptional customer service
• Support in identifying opportunities for healthcare professionals within your region as well as ensuring that clients' needs are fulfilled with adequate staffing numbers
• Work with a close-knit team to drive Florence performance and adoption across your geographic territory
• Support the Regional Account Managers with ensuring all clients reach successful onboarding and retention as Florence customers
• Engage with active clients, whilst also focusing on re-engaging with churned clients
• Attend to all general enquiries received via email, telephone and our live chat
• Consistently reach and exceed monthly team KPIs
• Become an expert in your marketplace and contribute to business plans and growth strategies
• Contribute to the overall success of the team and reaching business targets
• Communicate with clients to get a clear view on their hiring needs and organisational goals

Requirements:

• IT literate
• Previous customer engagement experience
• Strong interpersonal and rapport building skills
• A strong passion and / or exposure to the Health & Social Care industry
• Demonstrate exceptional communication skills
• A desire to learn and develop
• Team player
• Organised and able to prioritise your workload

Benefits

• 25 days holiday (pro-rata) + Bank holidays and holiday rollover / buy more holiday scheme
• Generous monthly commission structure
• Cycle to work scheme
• Learning budget with Learnerbly
• Private Healthcare
• Enhanced Maternity & Paternity
• Standard pension contributions
• Opportunity to contribute to growth in an early-stage startup
• Fun, friendly and collaborative startup office environment
• Regular company and social outings