International Operations Associate

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Operations Associate:

We are looking for an Operations Associate who will be responsible for the day to day management of Reformation’s International Operations. This will encompass product distribution and shipping networks for a growing omni-channel direct-to-consumer business (e-commerce, wholesale, and retail). This is a highly cross functional role and you will work with internal and external teams to manage and develop a first-class operation that supports the company's growth and fast turning inventory internationally. 

What You’ll Do:

Fulfillment and Distribution Strategy & Processes:

EU 3PL Partnership

• Own relationship management and collaboration with our 3PL partner in the Netherlands including but not limited to weekly demand forecast planning, capacity management, KPI monitoring, process improvement, issue resolution

International Retail Fulfillment

• Manage and lead all shipments to and fro Reformation’s retail stores in the UK partnering with store operations, freight forwarders, carriers and DC’s

Shipping Options and Customer Experience

• Source and develop market specific fulfillment and return omnichannel options that amplify the customer experience and improve Reformation’s sustainability footprint

New Sales Channels

• As the International business develops and tests new sales channels such as wholesale, pop-up and concession models, develop SOP’s for each and execute a seamless operation

What You’ll Need: 

• Bachelor’s Degree in Supply Chain, logistics, business or a related field
• 2+ years of experience in shipping and fulfillment management 
• Previous experience with ERP, WMS and e-commerce systems in an omni channel environment
• Working knowledge of warehousing operations, order processing, fulfillment, and shipping
• Experience with managing international shipments and customs 
• Experience in small parcel transportation management and optimization

Who You Are:

• You love logistics and fulfillment and are excited about continual process improvement
• Not only are you able to develop new processes and drive strategic initiatives, but you can also roll up your sleeves, dig in and get the job done
• Gifted analytical thinker; proven ability to synthesize complex data into simple and compelling recommendations for improvement
• Experience working in a high growth environment, with constantly shifting priorities; ability to create order out of chaos.
• More apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”). 
• Acts with a sense of urgency--strong time management.
• Someone who leads by example

Benefits & Perks:

• Paid vacation, holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• Clothing discount 
• Pension with company match 

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, or protected veteran status