Associate Account Manager - ESG/Sustainable Procurement Programs

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers. 

Your primary responsibilities will include (but will not be limited to): 

Customer Success and Strategic Account Management: 

• Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
• Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle, including onboarding. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
• Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
• Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
• Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
• Identification and/or support of Sales team on upselling 
• Coordination with Renewal Team on management of contracts renewals
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

• Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
• Lead and/or support a variety of Customer-focused projects
• Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

• Minimum 2-5 years successful customer management, account management, or consulting  experience acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Procurement, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
• Excellent communication skills (Both written and verbal)
• Ability to summarize key findings in a presentable powerpoint presentation
• Excellent excel and data analytical skills 
• Computer literate (MS office, Google Suite, Project management tools…)
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

• Beginning: April 2024
• Full time position 
• Location: Toronto

Please submit your application with cover letter and resume.

In return for your expertise and energy, we offer:

• Casual and very friendly work environment
• Opportunity to work in a truly international atmosphere
• Base salary + variable compensation plan
• GRSP and TFSA matching program available
• Health, Wellness, and Dental Benefits 
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance
• Flexi-time 
• Home office allowance program
• Work from home & work from anywhere policy
• Employee referral bonus policy
• Paid employee volunteer day
• Access to online learning library 
• Free virtual Yoga/Pilates
• Virtual and in-person team building events

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background