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Join the passionate Ecotone team as a Customer Service Specialist and contribute to a sustainable future with a B Corp champion in the organic food industry
Overview
Salary
No salary declared 😔
Location
Saint Genis Laval, France - Hybrid
Nomad Friendly?
Hybrid (In-person ~4 day / week)- St-Genis-Laval France
Expires
Expires at anytime
Ecotone stands at the forefront of organic and fair trade food, with a deep commitment to biodiversity and sustainability. As a European leader with a family of well-known brands like Bjorg and Alter Eco, Ecotone operates in over 80 countries, employs 1600 people, and prides itself on its B Corp certification, marking it as a top ethical enterprise. Based near Lyon, France, this is where your skills can support a greener planet.
Role Summary:
- Handle customer orders efficiently.
- Coordinate customer service troubleshooting across departments.
- Report to the Customer Service Team Leader.
Role Requirements:
- Minimum education: Bac to Bac+2, or in a gap year of bac+4 and bac+5, or a recent bac+5 graduate seeking a first professional experience.
- Experience in customer portfolio management or customer service is preferred.
- Organizational skills, attention to detail, and ability to prioritize tasks.
- Strong team player with good interdepartmental communication skills.
- Proficiency in order entry and computer tools.
Enjoy benefits like 1 RTT per month, a 37.5-hour work week, and the option to work remotely 1-2 days per week. The position is located in St Genis Laval (69), with convenient public transportation options. Ecotone is dedicated to an inclusive work culture, upholding values of diversity, inclusion, and equal opportunity employment.
Ecotone is a pioneer and European leader in organic, plant-based and fair trade food. Our mission is to nourish biodiversity, through strong and committed brands such as Bjorg, Bonneterre, Clipper, Allos, Alter Eco, Danival, Destination, El Granero, Isola Bio, Kallø, Whole Earth, Zonnatura... In 2022, Ecotone obtained the highest score in the B Corp certification in its category, positioning it in the top 10 of large certified companies worldwide. Our family of brands is distributed in over 80 countries, our production sites are located in 7 European countries. The company employs 1600 people and has based its headquarters near Lyon in France.
The role entails managing customer orders and coordinating customer troubleshooting with different services. You will be attached to the Customer Service Teamleader.
Job requirements include a Bac to Bac+2 education, a first experience in a similar position (management of a customer portfolio/Customer Service) OR in a gap year bac+4 and bac+5 OR you are a recent graduate in bac+5 and you are looking for a first experience in the professional world. We are looking for qualities such as organization, rigor, priority management and good abilities to work in a team and with the different services of our organization. Experience in order entry will be valued. You are comfortable with computer tools.
Benefits include 1 RTT per month / 37.5H per week, remote work from 1 to 2 days per week. The position is based in St Genis Laval (69) and accessible by public transport (15 min walk from the metro stop 'Saint Genis Laval Hospital Lyon Sud').
We are committed to respecting our diversity & inclusion charter and we are committed to the employment of people with disabilities and visible minorities. Ecotone is committed to creating an inclusive and equitable environment for all. Our mission is to nourish biodiversity, that is to say to protect, grow and cherish biodiversity by offering organic, vegetarian and diversified food.
