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Lead a Premier Museum's Visitor Experience as Senior Operations Manager at V&A East Storehouse
Overview
Salary
£39410 - £45000
Location
Queen Elizabeth Olympic Park, Stratford, London
Expires
Expires at anytime
The V&A is a beacon of art and design, showcasing a vast collection that celebrates creativity across history. As the leading museum in its field, it aims to inspire through its dedication to research, knowledge, and the joy of the designed world. Situated in the culturally rich heart of east London, V&A East Storehouse offers a unique opportunity to contribute to a world-renowned institution at an exciting time of growth and innovation.
- Oversee the Front of House operations, including catering, security, retail, membership, and ticketing.
- Champion the museum's commitment to radical access and visitor welcome.
- Collaborate with teams to drive income, enhance safety, and optimize visitor experience.
- Manage and mentor a passionate Front of House team, fostering high standards of service.
- Proven leadership experience in operations, preferably in a cultural or retail environment.
- Commitment to equality, diversity, and inclusion.
- A collaborative mindset and ability to work with a diverse range of teams and individuals.
- Residence in or strong connections to the east London area is highly valued.
The Role Join us as Senior Operations Manager at V&A East Storehouse, where you'll lead a world-class Front of House operation, overseeing visitor experience including catering, security, retail, membership, and ticketing. With a commitment to radical access, you will lead the Front of House team, collaborating closely with our wider teams to drive income, ensure safety, and refine operations for a memorable and pioneering visitor welcome. Line managing and coaching a dedicated team, you'll empower them to uphold our highest standards. We welcome forward-thinking, collaborative leaders to join us, particularly those from surrounding east London boroughs. Apply now to shape the future of V&A East.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
ED&I at The V&A At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.
