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Lead a dynamic Customer Retention Operations team at Marshmallow and drive exceptional service in a company transforming insurance fairness
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is a visionary insurance company with a noble mission to provide fair pricing to those moving to the UK. We thrive on challenging the status quo and are committed to supporting the underrepresented, leveraging innovative solutions to meet the needs of our customers.
- Lead the hiring and management of a talented executive team.
- Optimize customer-facing and internal processes through collaborative efforts.
- Establish and maintain strong relationships with internal and external partners for premium customer service delivery.
- Minimum 5 years of relevant experience, including 2 years in a leadership role.
- Proven ability in managing and coaching teams in fast-paced environments.
- Experience in commercial sales, retention, or customer-facing roles, with a knack for hiring and scaling teams.
- Excellent command of the English language.
Become part of a company offering flexible working options, continuous learning, wellness support, competitive bonuses, and various lifestyle benefits. Join us in transforming the insurance industry!
- Initial call with Talent team.
- Skill-based interview.
- Culture interview.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role As a Lead in our Customer Retention Operations team, you will be responsible for first hiring and then managing the day-to-day operations of a growing team of executives, whilst also helping us iterate our customer-facing and internal processes. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.
Job Requirements You should have 5 years relevant experience with at least 2 years in a managerial position. You’ve got experience leading a team and coaching those you manage to achieve their goals. You’ve experienced first-hand what it’s like to lead a team growing quickly. Your CV demonstrates management experience in a commercial sales, retention or similar customer-facing environment. Experience in hiring and scaling a team and an understanding of what good performance looks like. Fluency in English is required.
Benefits We offer Flexi-office working, Learning and development budgets, Mental wellbeing support, Competitive bonus scheme, SZÉP card, Sabbatical Leave, Work From Anywhere, Medicover Blue package, All You Can Move membership OR Monthly BKK pass, Monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
Application Details Our Process is broken up into 3 stages: Initial call with someone in the Talent team, A skill-based interview, A culture interview. We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.
