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Join The Modern Milkman and Revolutionize Sustainability in Home Deliveries
Overview
Salary
£24500
Location
Manchester, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organization Summary
The Modern Milkman is a pioneering company championing sustainability through the revival of the traditional milk round. Leveraging cutting-edge technology and a passion for environmental preservation, we facilitate a circular economy by connecting consumers with local producers and eliminating waste through doorstep delivery and collection services. With operations spanning the UK and recently branching into the US, our mission is to reshape consumer habits towards a more sustainable future.
Role Summary
- Problem-solving and customer engagement to enhance satisfaction
- Provide valuable feedback to improve our services
- Hybrid work model with flexible locations and office time in Manchester
- Work schedule includes weekends on a rotational basis
Role Requirements
- Exceptional communication skills in both written and verbal forms
- Proficiency in managing social media, review platforms, and customer communication channels
- Ability to handle complaints with a level head
- Basic IT skills and familiarity with Microsoft Office and GDPR regulations
Benefits
- Generous holiday policy and flexible bank holidays
- Up to 6% matched pension contributions
- Employee discounts and a suite of wellbeing benefits
- Home office setup support and personal development budget
- Opportunities to work abroad and engage in volunteer work
Application Process Details
- Submit CV and cover letter expressing your interest via email to recruitment@themodernmilkman.co.uk
The Modern Milkman is an innovative company that is resetting the throwaway society. We use technology, creative problem solving, and historical methods to bring back the Milkround. We connect local dairies, bakers, and producers to more customers, enabling households to be sustainable. We are not just delivering milk to doorsteps, but also collecting, enabling a circular supply chain and removing waste. We operate across the UK and have recently expanded to Connecticut, Massachusetts, and Rhode Island in the US.
The role of the Customer Success Ambassador is a customer-focused role that involves solving problems, finding solutions, and delighting our customers. You will bring insights and feedback to the wider business. You will work in a hybrid role, spending two days in our Manchester office and the rest wherever you work best. You will work 5 days out of 7, including 1 Saturday and 2 Sundays a month.
Job requirements include strong communication skills, both written and verbal. You should have knowledge and experience of working on review sites, social media channels, email, phone, and chat. You should be a calm and competent complaint handler and comfortable with basic IT skills. You should also be familiar with Microsoft Office suite (word, excel, PowerPoint) and handling customer personal data in line with GDPR guidelines and regulation.
Benefits of working with us include 25 days holiday, 8 bank holidays (5 of which are flexible), plus your birthday off. We offer up to 6% matched company pension, EMI Options, access to thanksBen for a range of core & flexible benefits, employee discount off Modern Milkman products, enhanced Parental Leave & pay, Life Assurance, Cycle to work scheme & Octopus EV salary sacrifice, in-person company events, £300 working from home set up + plus company laptop, £300 L&D budget per annum, £300 Health & Well-Being budget per annum, up to 4 weeks working abroad, 2 x volunteering days and 2 x team volunteering days.
To apply, please submit your CV and reasons why you want to apply to: [email removed - click apply for more details]
