Join the dynamic Moneybox team as a Junior User Researcher and shape user experiences in a fast-growing, award-winning fintech
Overview
No salary declared 😔
London
Expires at anytime
Organisation summary: Moneybox is a rapidly expanding fintech company, focused on revolutionizing the way users save and invest. As an award-winning business, Moneybox offers a unique opportunity to be a part of a friendly and ambitious team, driving innovation and making a tangible impact on customers' financial futures. With a culture that values collaboration and inclusivity, Moneybox is the perfect environment for individuals looking to make a difference and grow professionally.
- Conduct hands-on user research and foster self-serve research within teams.
- Collaborate with cross-functional partners to integrate user insights into business strategies.
- Help build and promote a user-centric culture across the company.
- Support the development of the research function and propose process improvements.
- Work with product, insights, and engineering teams to align research with business needs and technical constraints.
- Plan and lead research projects, communicating findings effectively to diverse audiences.
- Champion the customer's voice in discussions and decisions.
- Participate in building Moneybox’s research practice and infrastructure.
- Minimum 2 years of user research experience.
- Strong problem-solving skills and an inquisitive nature.
- Ability to thrive in a fast-paced environment and manage multiple projects.
- Expertise in core research methodologies like interviews, usability testing, and surveys.
- Excellent advocacy for user needs with a proactive approach to professional development.
- Collaborative spirit, especially with product managers, designers, and analysts.
- A passion for staying updated in the user research field.
What's in it for you:
- Be part of a growing, high-impact fintech company.
- Work in a supportive and impact-driven environment.
- Receive a competitive salary with company share options.
- Enjoy a comprehensive benefits package including a personal learning budget, private medical insurance, and matched pension contributions.
- 25 days of holiday plus bank holidays.
We’re looking for a Junior User researcher to support Moneybox’s growing product and design teams, to continue to build meaningful and simple user experiences.
Your focus will be on delivering value through discovery and evaluative testing. You’ll be expected to perform hands-on research as well as driving self serve research amongst the team.
You understand how user research helps shape metrics and drive teams towards success and as such can deliver timely and impactful insights.
You’ll be expected to proactively work with cross-functional partners across the business to leverage available data, ensuring no insights are left unturned, evangelising research practices and general user-centricity throughout the company. Therefore you should be someone who is natural at building relationships and presence across the business.
You will also have the opportunity to support the Lead and Senior UX researcher in growing and developing the research function and as such you’re a self-starter, proactively spotting gaps in processes and working swiftly to propose solutions.
As such, this isn’t an entry level position.
If you’re able to do so, please share a portfolio of your work
What you'll do
This role will be responsible for but not limited to the following:Who you are
A driven user research with 2 years minimum experience A strong problem solver with a humble inquisitive approach Organised and enjoys working in a fast paced environment Comfortable with some degree of context switching and handling multiple projects Experience with core research methodologies, such as in-depth interviewing, concept testing, usability testing and surveying A powerful advocate for the user and ensuring that their voice is consistently brought to the table You’re passionate about digging deeper to understand the underlying needs and goals of our users A proactive self-developer that keeps up to date with the User Research industry, and a spokesperson for representing our customers in the business You enjoy collaborating with Researchers, Product Managers, Designers, Analysts and other stakeholders to conduct impactful research and inform effective solutionsWhat's in it for you
Opportunity to join a fast-growing, award-winning and super ambitious business. Work with a friendly team of highly motivated individuals. Be in an environment where you are listened to and can actually have an impact. Thriving collaborative and inclusive company culture. Competitive remuneration package. Company share options. A benefits package that includes Gympass, a personal learning budget, subsidised private medical insurance, matched pension contributions up to an additional 2% and more! 25 days holiday + bank holidays.