Senior Travel Consultant

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Role Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant to take ownership for all aspects of selling luxury, tailormade holidays, whilst navigating and creating experiences utilising carefully curated product spanning across the vastness of Latin America. This includes but is not limited to Argentina, Chile, Bolivia, Peru, Brazil, Ecuador and Galapagos, Columbia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama. As a Senior Travel Consultant, you will act as the main point of contact for our guests. But to aide you in the pursuit of delivering a seamless experience, you will be provided with all the tools to succeed including dedicated sales support resource who can add personalised touches and assist across the guest-journey.

Responsibilities The responsibilities for this role include (but are not limited to): To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation. To work towards individual and team sales targets and meet Key Performance Indicators. To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio. To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events. To meet guests on a face-to-face basis when required. To contact guests on their return to receive feedback and create new enquiries. To learn and become conversant with all computer software applications. To work closely with all departments and Sales teams. To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn.

Job Requirements As a Senior Travel Consultant, you will be a specialist with significant product and destination knowledge acquired across the key product areas. Having worked in a prior travel sales role, you will also understand the intricacies of tailormade travel and all that underpins a seamless guest experience. However, above all, you will be passionate, with the ability to inspire and work in line with our core values. Other requirements include: Sales driven with a keen eye for numbers. Enthusiastic and polite telephone manner. Excellent attention to detail. Proven organisational skills. Proven experience delivering exceptional customer service.

Benefits In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunns global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group. We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!