Return to jobs
Join the innovative team at Payhawk and revolutionize spend management for businesses globally
Overview
Salary
No salary declared 😔
Location
Sofia
Nomad Friendly?
Expires
Expires at anytime
Payhawk is at the forefront of spend management innovation, enabling businesses around the world to control and automate their spending with ease. With a dynamic presence across several major cities and a commitment to empowering finance teams, Payhawk provides a unique platform combining company cards, expenses, and accounts payable. Their diverse client base and strong backing from top investors make it an exciting time to join their growing team.
- Deliver exceptional customer support for Payhawk's cutting-edge products.
- Proactively engage with customers to preemptively address issues.
- Utilize strong technical knowledge and communication skills to enhance user experience.
- Minimum of 2 years in customer support.
- Proficiency in English and Dutch.
- Experience with case management systems like Salesforce or Zendesk.
- Strong communication, problem-solving, and multi-tasking skills.
- Team player with a proactive mindset.
Enjoy perks such as 30 days of holiday leave, competitive pay, office exchange opportunities, flexible hours, remote work options, and team events. Payhawk is dedicated to diversity and equal opportunity for all applicants.
Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.
The role entails providing our customers with the best support in using our products. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.
Job requirements include at least 2 years of customer support experience, fluency in English and Dutch, experience working with case/ticket management systems (Salesforce, Zendesk etc), excellent communication and problem-solving skills, ability and willingness to work independently and within a team, proactive attitude and attention to detail, and multi-tasking abilities.
Benefits include 30 days holiday paid leave, competitive compensation package, exchange policy to another Payhawk office (London, Barcelona, Paris, Amsterdam), flexible working hours and opportunity to work from home, regular team-wide events, opportunity to use the Payhawk product.
Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
