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Join the vibrant team at Braze and make a real impact with your technical and operational skills in a transformative phase of growth
Overview
Salary
No salary declared 😔
Location
Bucharest
Nomad Friendly?
Expires
Expires at anytime
Braze is a customer engagement platform that fosters growth and loyalty between brands and their customers by providing creative real-time engagement across multiple channels. Recognized as a Great Place to Work® in several regions and dedicated to providing supportive communities within the company, Braze offers an inclusive environment where professional development and work-life harmony are prioritized.
- Protect and optimize the investment in Technical Support and Professional Services.
- Collaborate with diverse teams to onboard and support clients, particularly with email services.
- Contribute to various strategic initiatives critical to scaling the fast-growing team.
- Work with autonomy, demonstrating a completer-finisher attitude and a process-oriented mindset.
- 1-3 years of operational experience in a technical product environment, preferably SaaS or marketing automation.
- Direct customer service experience with excellent communication skills.
- Desire to work hands-on and a strong problem-solving mindset.
- Aptitude for learning and mastering complex systems.
- Understanding of email systems is a plus.
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
Global Services and Support (GSS) Operations strives to protect the investment in our Technical Support and Professional Services offerings by ensuring that our business partners have the insight, tools, and processes they need to run effectively and efficiently. Our organization is in an exciting transformative phase, and you will have the potential for tremendous growth and leadership opportunities as Braze continues to expand. We are looking for someone who is highly motivated to make a difference, hands-on, and excited to grow with us.
Demand for Braze email services is rapidly increasing. Email is an established channel where there are different technical considerations than our SDK-based messaging channels, and there will be an opportunity for the analyst to learn the tools and processes, to successfully execute our email onboarding experience. You will collaborate with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances, SMS Ops and our email partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!
OPERATIONAL EXCELLENCE
- Configure our customers’ email channel capabilities, both for new and existing clients
- Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times
- Manage your personal ticket queue to ensure regular turnover and completion of setups
- Be knowledgeable about current email best practices and functions
- Act as the main point of contact for customers, partners, and coworkers on all your setups
- Recurrent meetings with Email Deliverability and Product teams for the latest updates
- Interface with Sales, Product and GSS leadership teams on program logistics and operational needs
- Establish and maintain documentation such as best practices, compliance and playbooks to support repeatability as we expand and onboard new markets and new email and CDN partners
- Establish and maintain ESP-specific documentation to show differences in email setup and to provide expertise on this information internally
- Document issues with tooling and processes
- Input for tooling to aid the email setup process
WHO YOU ARE
- You’re capable of learning quickly and mastering complicated systems and manual processes
- Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude
- You’re empathetic and customer-centric
- You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos
- You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals
- You embrace automation and are committed to continuous improvement
- You want to help our Support and Services teams build the path to scale
- Great communication skills, able to work with, influence & align with multiple stakeholders
WHAT YOU HAVE
- 1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
- Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences
- Familiarity with email systems preferred but not mandatory
- Excellent communication skills, able to work with, influence and align with multiple stakeholders
- A desire to be hands-on in your daily work and drive accuracy through personal performance
- A strong mindset of problem-solving with multiple operational tools
- An understanding of the importance of analytical reporting to demonstrate progression towards your goals
- Bonus Points:
- Knowledge of the Braze ecosystem
- Knowledge of SparkPost and/or SendGrid email systems
- Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc.
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
