Return to jobs
Join our dynamic Support Team and empower users with your exceptional email-based assistance
Overview
Salary
No salary declared 😔
Location
Vilnius, Vilnius, Lithuania,
Expires
Expires at anytime
Our company is at the forefront of modern technology, providing innovative solutions that enhance user experiences. We are dedicated to solving challenges and are known for our robust support system that prioritizes user satisfaction. Join us and be part of a forward-thinking team that values communication and problem-solving.
Role Summary:
- Answer user questions and resolve issues through email support.
- Work on a rotating schedule with 2 consecutive workdays followed by 2 days off, including public holidays.
- Each shift is 12 hours, inclusive of a 1-hour break.
Role Requirements:
- Must have an excellent command of English.
- Strong communication and problem-solving abilities.
- Patience and capacity to manage stress effectively.
- A passion for modern technologies.
- Additional language skills are a bonus.
What You'll Be Doing:
- Provide prompt and accurate email support for app usage inquiries.
- Escalate technical issues to the engineering team when necessary.
- Analyze user needs to offer insights to the product team.
- Contribute to projects aimed at enhancing support processes.
- Strive to achieve high standards in response speed and support quality.
Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!
We have two different schedules within our Support Team. In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 12 hours (including 1 hour for a break).
Your Experience
Must have:
- Excellent command of English is a must,
- Strong communication and problem-solving skills,
- Patience and an ability to handle stress,
- Love of modern technologies.
Nice to have:
- Knowledge of one more foreign language will be a plus.
What you'll be doing
You'll be responsible for:
- Responding to user requests about the app usage in a timely and accurate way via email,
- Escalating issues to the engineering team,
- Identifying and analyzing user needs to provide insights to the product team,
- Contributing to the projects that would help to improve our current Support processes.
Your targets will be:
- Achieving and maintaining high answering speed and support quality results.
#LI-YY1
