Account Manager - Maternity Cover (12-month FTC)

🌍 About Empower

Empower is a strategic digital partner for causes creating impact around the world. 

• Empowering people is our mission.
• It’s our vision for all causes to create positive social and environmental impact through effective digital communication. 
• To help organisations do this, we develop insight-led digital strategies that enable their teams, and move their supporters to act.
• We’re proud to be a B Corp and our commitment to mission-aligned work means we only work with people who share our values of being people-centred, ethical and driven to create change.

Check out some of our recent work here.

Empower is looking for an experienced Account Manager to join us during our busiest time of the year, taking handover on active accounts and ensuring smooth and successful delivery of our long-standing campaigns for nonprofits and purpose-led clients.

🎉 About the role

• JOB TITLE: Account Manager
• LOCATION: Based in the UK. This is primarily a remote role, with monthly in-person team meetings in London which you will be required to attend, and optional weekly co-working in London with the wider Empower team. 
• WORKING HOURS: Full-time 40 hours a week (core working hours 10am - 4pm). Flexi working hours available.
• SALARY: £41,000 – £46,000, depending on experience
• EMPLOYMENT TYPE: Temporary 12-month FTC
• START DATE: 1st September 2024

🔗 Link to full job description and further details here

🧩 Diversity, Equity and Inclusion at Empower

Diversity, equity and inclusion is a crucial part of our core values at Empower. Whilst we are proud of our diverse, equitable and inclusive working environment, we recognise we could do better and are striving to improve our DEI efforts.

We want diverse candidates because we recognise the strengths that our differences bring to the organisation, the value in our different perspectives and the variety of lived experiences that enrich our team and our work.

We welcome people from all backgrounds and walks of life and we are proud to be an equal opportunity workplace and Disability Confident Committed. We especially welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities and neurodiverse traits.

All job applicants will receive equal treatment regardless of age, disability, gender identity, sexual orientation, race, religion or belief, education, or socioeconomic background.

We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the process works for you.

Further details about our recruitment process can be found here.

🏡💻 Why we’re good to work for

• Do nice work for nice clients with a nice team (nice!)
• We want to work with the real you - see our Manuals of Me
• We’re a dedicated B Corp!
• Work with well-known brands in the purpose-led and nonprofit sector
• Flexible remote working in a friendly, supportive working environment (you can work in your PJs if you want to, as long as the work gets done!)
• Monthly meet-up in London with your colleagues for collaboration, creativity and cake
• Modern working environment (our stack includes G-Suite, Slack, Productive)
• Internal team structure (you’ll never work on an account alone and won’t have to worry about your handover when you’re taking a well-deserved break) 
• Hands-on experience and training in developing and implementing the latest digital marketing approaches

‍💻 What you’ll be doing

On every account you’ll be reporting into an Account Director and managing Account Executives, Paid Media Executives, and often specialist consultants (eg: paid, video). 

• Client Servicing: You’ll be the primary client contact on accounts, responsible for campaign delivery, working with your Director to deliver exemplary client work at the highest standard, on time and on budget. You'll interrogate briefs, draw in specialists, manage project plans, organise and run internal and client meetings.

• People: You’ll line-manage an Executive creating a trusted space in which they can flourish and progress. You’ll develop relationships that serve your own and Empower’s development with your line manager, Account Directors, Empower’s founders and wider team. You’ll develop strong client relationships that lead to retained and returning work for Empower. 

• Client Growth: You’ll work with your Directors to proactively deliver growth and renewal for current clients, by deepening client relationships, keeping a constant eye on opportunities, and ensuring excellent work by your teams. You‘ll proactively identify issues ahead of time and develop solutions to avert them. You’ll support new business briefs and calls as required, and smoothly onboard new clients, and set up new teams.

• Resourcing: You’ll be a lynchpin of Empower’s account and team resourcing planning and calls, interrogating and rescoping your team’s time and capacity and communicating across the business on pinch points and solutions, that allow Empower to deliver excellent client work and maintain work-life balance.

• Implementation: You’ll work with your Executives and specialists, hands-on when required, to deliver campaigns and training across organic, community management, social listening, events, content, paid, creative and email, search - and more.

• Insights and Measurement: You’ll have a love for insights, delivering regular reporting, deep-dive audits and insight packages for clients, using the latest platform and Empower social listening, benchmarking and wider tools. You’ll set strategic KPIs up-front across accounts and work with Executives to ensure these are kept front of mind. You’ll proactively stay across digital trends and use your close proximity to Empower’s Executives and specialists to generate ideas and recommendations.

• Digital Strategy: You’ll be ready to deepen your understanding of what makes a strong digital strategy and tailor this to the needs of your clients. You’ll work closely with your Directors to scan for ways to implement strategic thinking on accounts, and ensure your Executives are confident in implementing and keeping to a defined strategy.

• Agency Development & Leadership: You’ll be stepping up as a leader via active participation in Empower’s digital and in-person meetings, calls and projects - bringing ideas, best-practice, enthusiasm and a values-driven approach to our future. You’ll also be a member of our Account Management team, helping to improve Empower’s best practice, client servicing and impact

Please note: If you have a specialism: creative, paid media, design, email marketing, etc, we’d love to hear about it in your application. Equally, if there’s an area mentioned above that you feel is weaker, we are happy to help you fill this gap. 

✅ What core skills and experience you’ll have

You’ll be able to hit the ground running on a range of busy accounts, using your experience in:

• Exemplary client-facing management of accounts and delivery of best-practice digital campaigns and client projects across most of Empower’s services

• Resource and scope management, keeping projects on time and on budget through proactive communication and planning

• Managing up and down, in order to ensure day-to-day work, and wider strategic direction is maintained

• Best practice content creation, community management, scheduling, analysis and reporting

• Working as part of integrated communications and campaigns designed to drive change and awareness, preferably in the following areas; not-for-profit, policy, campaigning, climate change / sustainability

• Excellent copywriting skills, especially writing for digital experiences

If you’re missing any knowledge, we’ll work closely with you to train you up in the relevant areas. Plus there’ll be plenty of client work to get you up to speed quickly.

🔗 Link to full job description and further details here

🧘🏽‍♀️ Our benefits package includes

• 25 days holiday, plus UK bank holidays
• In addition, Empower is closed between Christmas Day and New Years Day.
• Workplace pension scheme (5% Employer contribution)
• One day a week coworking with the London team, or contribution to coworking space near your home.
• Full career development planning, focused on career goals, and role progression, including full 360* annual appraisal
• £1,000 equipment budget with additional support for needs uncovered by workplace assessment.
• Annual wellness subscription of your choice, eg: Headspace, Oddbox etc
• Access to on-demand mental health support and tools provided by Spill.
• Free annual exam and glasses contribution if screen use impacts prescription
• Family support: Progressive package inclusive of mental health, miscarriage, conception, menopause, bereavement support. Shared Parental offerings include 12 weeks leave on 90% of normal pay.
• Annual charitable donation: £200 per person donation of your choice, plus a coordinated team fund of £1,000.
• One day per year to volunteer at a place of your choosing.

Our recruitment process

Inviting someone to join our team is a big deal for us and we put a lot of time and effort into the process. We don’t want to waste anyone’s time, so if we figure out we’re not perfect for each other at any stage, we’ll let you know.

1. Apply for the job through the link below.
2. You’ll have a half hour chat over GoogleMeet with a few of our team members so we can find out more about your experience and ambitions.
3. If we think you’re a good match for the role, we’ll book you in for a face-to-face interview via GoogleMeet.
4. To keep things fair and for you to show your best, we will provide you with a list of questions we’ll be asking during the interview. For some roles there are also a few short tasks to complete, which we will provide details of well in advance of the interview to give you plenty of time to prepare. This will also be a chance to meet some of the people you’d be working with, and ask any questions about working at Empower.
5. That’s it! If everyone’s happy, we’ll make you an offer.

Apply for the position of Account Manager

Guidance on how to make an application and our recruitment process can be found here.

🤖 Use of AI

We work closely in the field of AI and have recently launched our AI Manifesto, which you can see here: https://empower.agency/ai-manifesto/

Whilst we do not condemn or discourage the use of AI, we have adopted an ethical approach to using AI tools which is aligned with our core values and we have committed to disclosing when we have used AI to assist our work.

We feel it is important that we live our values and our commitment to our AI Manifesto and integrate it across all of the work we do at the agency, including recruitment.

In keeping with our Empower values we would like to encourage the same transparency of the applicants in our recruitment process. If you have used AI tools such as ChatGPT to assist you with your answers, we ask that you please let us know. Please be assured that it will not affect the outcome of your application in any way.

Whilst we acknowledge that AI tools are useful at times and we appreciate that job applications can be tedious and repetitive, we would love to hear about your personal experiences and opinions, not those of AI. We won’t accept applications that are evidently AI generated so please bear that in mind before submitting your application. 

PLEASE NOTE: This position is open to candidates based in the UK only. Please only apply if you are resident in the UK and have existing right to work in the UK.

The deadline for applications is Wednesday 31st July 2024, 11:59pm GMT.

Our initial half hour introductory telephone chats will take place on 5th and 7th August 2024.

Shortlisted candidates will then be invited to a face-to-face virtual interview taking place via Google Meet on either Monday 13th or Tuesday 14th August 2024.

Please keep these dates free and be aware that there will be a short notice period before each interview.