Account Manager - German Speaker

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We are looking for an Account Manager to support our customers throughout the DACH region. You will be driven by CSR and ESG related topics and in this role you will be expected to discuss complex sustainable procurement solutions in German and English.Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.In this role you will:

• Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.
• Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.
• Establish and maintain a strong relationship with customer project managers and decision makers.
• Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
• Identify upsell opportunities in line with customers’ sustainable procurement program and strategy.
• Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs
• Lead and/or support a variety of Customer-focused projects.
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

Qualifications

As our Account Manager you will 5yrs+ of experience in customer management or consulting with large accounts. In addition, you will bring:

• Experience or education in a related field (Procurement, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset - but not mandatory as long as you can demonstrate an understanding of complex management systems and tools and how they impact the workflow of the customer
• Experience from a fast paced environment as well as an ability and interest to work with an international and multicultural team
• Excellent communication skills (Both written and verbal) - fluency in German and English is a must
• Self-driven, results oriented and team player
• Ability to summarize key findings in PowerPoint presentations
• Excellent data analytical skills
• Bachelor's degree preferred
• Passionate about sustainability

Additional Information

Full time position

Location: Barcelona

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

Working organization benefits:

• Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in
• Casual and very friendly work environment Hybrid work organization (from the office or from home)
• Flexible working hours
• Home office allowance program IT equipment allowance
• Working from anywhere policy (3 months per year)
• Opportunity to work in a truly international atmosphere

Compensation benefits:

• Base salary + variable compensation plan
• Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

• Health, Wellness, and Dental Benefits
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company 

More:

• Employee referral bonus policy
• Paid employee volunteer day Paid moving day ( 1/year)
• Access to online learning library Virtual and in-person team building events
• Space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).