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Join the V&A Museum, the world’s leading museum of art and design, as an IT Support Engineer and be part of a team enriching culture and creativity.
Overview
Salary
£38077
Location
Cromwell Road, London
Expires
Expires at anytime
Organisation summary: The Victoria and Albert Museum, known as the V&A, is the world's premier museum of art, design, and performance, with a mission to inspire and educate through its vast collection of over 2.8 million works. The museum is a treasure trove for creativity spanning 5,000 years of human ingenuity, with an aim to be the global leader in its field and make art accessible to all.
- Providing technical support across the V&A’s technology infrastructure.
- Offering first-line support for business applications, point of sale, and A/V equipment.
- Participating in change management processes for IT systems.
- Contributing to IT projects as directed by management.
- Experience with Windows and macOS systems in a support role.
- Availability for a flexible schedule including weekends and bank holidays.
- Capability to perform first-line support for various IT applications and hardware.
- Strong understanding of IT change management practices.
Benefits:
- Generous pension scheme and 29 days of leave plus bank holidays.
- Flexible working arrangements and free entry to V&A exhibitions.
- Discounts in V&A shops, subsidized staff canteen, and other financial support schemes.
- Access to a wide range of training and development opportunities.
- Commitment to equality, diversity, and inclusion with a supportive environment for all employees.
The Role The IT Support Engineer is responsible for the day-to-day deployment and operational support of the V&A estate including Windows laptops/desktops/tablets, mobile devices and macOS desktops and laptops both within public and non-public spaces. The IT Support Engineer will be part of a team of four providing support between the hours 08:00 and 18:00 Monday to Friday and 08:00 to 16:15 Saturday, Sunday and Bank Holidays and as such part of the role involves working one weekend in four. The IT Support Engineer will also be required to provide some weekend first line support for business applications (e.g. CRM and ticketing systems), point of sale equipment, audio-visual equipment and infrastructure and escalate issues to the appropriate team where required. When requested by the Change Managers, the IT Support Engineer will support the process of impact assessing and planning the Museum’s changes relating to desktops, laptops and mobile devices, and will then implement, test and monitor required changes in line with agreed change plans. The IT Support Engineer will also be required to support various projects within the V&A IT Department as requested by the relevant manager.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
ED&I at The V&A At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.
