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Join Arts Council England as a Customer Service Apprentice and shape the future of the arts in a dynamic Manchester team
Overview
Salary
£21840
Location
Manchester, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: At Arts Council England, we champion, develop, and invest in artistic and cultural experiences that enrich people's lives. Our Manchester office is a hub of creative activity, working to support the arts and culture sector. Join us in an exciting time of growth and be part of an organisation that values diversity, inclusion, and offers a range of employee benefits.
- Role Summary:
- Become the face of customer service, handling telephone and written enquiries.
- Maintain current knowledge of our projects to effectively respond to questions.
- Perform administrative duties and support the Head of Customer Services.
- Ensure high-quality service delivery to both internal and external customers.
- Role Requirements:
- Adherence to the Arts Council's Equality and Diversity policy.
- Ability to work collaboratively across various organisational levels.
- Commitment to providing consistent project information.
- Application Process Details:
- Apply directly by clicking HERE (link to the application).
- Applications via the Arts Council England Careers website will not be accepted.
- Advert Closes – 4th Aug.
- Screening – Week commencing 5th Aug.
- Interviews – 13th Aug.
As a Customer Service Apprentice, you'll undertake an 18-month Level 3 Apprenticeship, gaining valuable experience alongside your daily responsibilities. We strongly encourage applications from disabled, D/deaf, neurodivergent individuals, and those from Black, Asian, and Ethnically Diverse backgrounds.
Arts Council England is seeking a Customer Service Apprentice (Level 3) for our Manchester office. This is an 18-month Fixed Term contract, Full Time (35 hours per week) role with a salary of £21,840 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
The Role: You will provide a customer facing service for the organisation by responding to telephone and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information for us to respond to enquiries effectively. Key responsibilities include delivering a timely, accurate and high-quality service to internal and external customers, responding to telephone and written enquiries, undertaking basic research where required, and providing administrative support to the Head of Customer Services.
Job Requirements: Candidates are required to comply with the Arts Council’s Equality and Diversity policy, for which training will be given. You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues.
Benefits: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme.
Application Details: To apply for this Apprenticeship please click HERE. Please DO NOT apply through the Arts Council England Careers website, your application will not be processed. Advert Closes – 4th Aug. Screening - W/C 5th Aug. Interviews – 13th Aug.
Additional Information: At Arts Council England - Manchester, you will be working towards the Customer Service Specialist Level 3 Apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities. We are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
