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Elevate your career by joining Coursera's mission-driven team to revolutionize global education.
Overview
Salary
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Location
Canada
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Expires
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Coursera is a world-renowned online learning platform founded by Stanford professors, boasting 148 million learners and partnerships with top universities and industries. As a B Corp, Coursera is dedicated to making high-quality education accessible to everyone, everywhere. Join a diverse and remote-first team that's reshaping learning and upskilling around the globe.
- Work with global organizations to provide educational solutions.
- Play a pivotal role in solution design for small segment customers.
- Drive contract renewals and growth conversations.
- Collaborate with multiple teams to ensure customer success.
- Develop strategies for early renewal and customer growth.
- 5+ years of experience in sales, customer success, or renewals in the SaaS B2B industry.
- Proven track record managing a large volume of customer accounts.
- Skilled in contracting, procurement, and budgeting processes.
- Ability to identify risks and implement churn mitigation strategies.
- Proficient in customer success and forecasting tools like Salesforce and Gainsight.
- Excellent organizational skills and deadline-oriented.
If you're passionate about customer success and growth in a global educational setting, Coursera offers an unparalleled opportunity. Apply now and be part of a company where your work makes a real impact on education worldwide.
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
Coursera’s Enterprise Solutions team serves global organizations, including leading companies, campuses, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations, which operate globally and have members based out of our offices in Toronto, Mexico, Mountain View, New York, London, Gurgaon, and UAE.
As an Account Manager, Scaled on our Enterprise team, you will have an opportunity to to be part of a fast growing/high performing team and play a key role in contributing to our solution design for small segment customers. Reporting to the Head of Global Account Management, SMB, you will bring experiences that will help us build the foundation for our scaled, SMB, and midmarket solutions and take our customers, as well as Coursera, to the next level.
You will bring a relationship driven, value add, Customer Success mindset to every conversation and will be the primary go-to commercial contact owner for our segmented customers. In summary, you will drive all contract renewals and growth conversations with customers, while cultivating best practices around our internal success playbooks, and be an essential part of our Enterprise team in our effort to ensure a smooth renewal process for our segment.
Your responsibilities include carrying renewal ownership and driving commercial growth conversations with customers' key decision-makers, legal, and procurement teams. You will work closely with our Customer Success Associates, Account Executives, Implementation Managers, Legal, Finance team to ensure the long-term success of our customers and adoption of our products.
Responsibilities:
- You will be responsible for all aspects of the commercial ownership (RR & NARR) of your customer base. This includes customer contract renewals, growth, and expansion across all 3x lines of our Enterprise platform: Coursera for Business, Coursera for Campus, and Coursera for Government
- Manage the executive level relationship with our customer stakeholders, to ensure they see value from their investment (ROI)
- Drive outcome conversations and build rapport with customers and their key decision-makers, as well as legal, finance, and procurement teams
- Build account management plan strategies that proactively engage a customer in driving early renewal and growth
- Work with the Head of Global Account Management, SMB to develop and refine the renewal and expansion process
- You will partner cross-functionally to translate newly released product features into new solutions for customers (understanding and solving their short term and long term business / L&D needs)
Basic Qualifications:
- 5+ years experience in the fields of sales, customer success, or renewals in the SaaS B2B industry
- Demonstrated history in operating a book of business at scale, handling a large volume of customer renewals and accounts (50-70 per year) with a strong execution on closing renewals and driving growth
- Experience working through contracting, procurement, and budget processes with customers and decision makers in SaaS software
- Demonstrated history identifying customer risks and implement churn mitigation strategies
- Experience presenting to all levels of a customer (Coordinator to C-Suite)
Preferred Qualifications:
- Experience with Salesforce, IronClad, Gainsight, Clari, or similar sales, customer success, and forecasting tools
- Highly organized, with an aptitude and flair for automation and streamlining workflow processes a plus
- Customer-oriented and focused - a customer success manager at heart who delivers on value to grow relationships
- Excellent time management and organization skills, and ability to operate under strict deadlines
If this opportunity interests you, you might like these courses on Coursera:
- Successful Negotiation: Essential Strategies and Skills
- Sales Pitch and Closing
- Storytelling and Influencing: Communicate with Impact
- Leading transformations: Manage Change
