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Join the Rapha team and fuel your passion for cycling while delivering exceptional customer experiences at our vibrant Clubhouses
Overview
Salary
£17000 - £20000
Location
Bentonville, US
Expires
Expires at anytime
Rapha is not just a brand; it's a community dedicated to the love of cycling, striving to inspire the world to embrace life on two wheels. Our Clubhouses around the world serve as hubs for cyclists, offering a unique blend of retail, café culture, and the sport itself. As a hub for the Rapha Cycling Club, these spaces are designed to be welcoming and engaging environments where the culture of cycling thrives.
- Provide world-class customer service in both retail and café areas.
- Engage with visitors, fostering relationships and promoting Rapha's values.
- Drive sales through expert knowledge of Rapha products and menu offerings.
- Maintain visual merchandising and housekeeping to the highest standards.
- Participate in the planning and delivery of rides and events.
- Support team efforts to ensure a positive and inspiring work environment.
- Must be 18 years or older to apply.
- Experience in luxury retail and a passion for customer service excellence.
- Strong communication skills and a friendly, engaging personality.
- Ability to work flexibly, including mornings, evenings, weekends, and holidays.
- Familiarity with the Rapha brand and cycling or active sports is a plus.
- Interest in coffee and potential barista skills are beneficial.
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
- To apply you must be 18 years of age or older
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $17.00-$20.00 with a bonus potential of 5% of your annual base compensation.
Final wage offers take into consideration, location and level of experience.
