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Join Payhawk, the cutting-edge spend management platform, and revolutionize how businesses handle expenses
Overview
Salary
No salary declared 😔
Location
Barcelona
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Expires
Expires at anytime
Organisation summary: Payhawk is at the forefront of financial technology, offering an integrated spend management solution from its London HQ to businesses worldwide. As a dynamic and inclusive company, Payhawk is dedicated to sustainability and social impact, working towards B Corp certification. Joining our team means being part of an innovative journey with a company that is reshaping the financial operations of scaling businesses.
Role Summary:
- Onboard new customers by understanding their needs and ensuring a smooth set-up of Payhawk accounts and integrations.
- Conduct training sessions on Payhawk's system to empower clients.
- Develop tailored project plans for clients to facilitate timely installations and roll-outs.
- Manage relationships with various stakeholders, both external and internal.
- Build and maintain trust with clients throughout the implementation process and beyond.
Role Requirements:
- A minimum of 2+ years in a Customer Success Specialist/Project Manager role within a high growth SaaS environment or a relevant degree for recent graduates.
- Technical proficiency and a comprehensive understanding of SaaS products.
- Fluency in both Spanish and English at native or near-native levels.
- Exceptional communication skills with the ability to convey complex information clearly.
- Preferred experience in the fintech industry.
Benefits:
- 30 days of paid holiday leave.
- Competitive compensation package.
- Additional medical care and sports card.
- Flexible working hours with the option to work from home.
- Frequent team events and access to use the Payhawk product.
Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London, we combine company cards, reimbursable expenses and accounts payable into a single product. Our future-facing technology enables finance teams to control and automate company spending at scale. We have a diverse and inclusive work environment, and we are on a journey to improve our environmental and social impact and become B Corp certified.
The role entails onboarding new customers by understanding their needs and supporting with the proper set-up of their Payhawk’s account, native integrations and training on the system. You will create a project plan for each client, detailing the tasks that need to be completed for a timely installation and roll-out while managing different external & internal stakeholders. You will also develop strong relationships with our clients to build trust during the implementation process & afterwards.
Job requirements include 2+ years as a Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree. You should be tech savvy with an ability to fully understand our software. You should have Native/Near native level of both Spanish and English. Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way is required. Experience in the fintech industry is preferred.
Benefits include 30 days holiday paid leave, competitive compensation package, additional medical care, sports card, flexible working hours and opportunity to work from home, regular team-wide events, and opportunity to use the Payhawk product.
Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
