Customer Segment Owner

The aim of this role is to deliver an incredible experience to a specific customer segment(s) that gives those customers confidence, peace of mind and good long term financial outcomes, whilst delivering against our commercial objectives. This will be done by working cross-functionally with a wide range of teams coming up with and then delivering innovative solutions / experiences for customers. This is an amazing opportunity to positively impact the financial lives of millions of customers.

What You’ll Do

Working directly with the Founders and closely supporting the senior management team a daily basis, this role will be responsible for but not limited to the following: Driving the customer and commercial outcome for a specific customer segment(s), this role will work closely with ExCo and a range of functional leaders.  Work very closely day to day with Product, Design, Data and Insight, Finance. Commercial, Content, CRM, Marketing and Engineering to understand how the customer segment is performing and how we can better serve the customer and our commercial aims Deliver on budgets and KPIs for the segment(s) Provide the context and create an environment for these functions to come together to innovate and deliver to improve customer and commercial outcomes Understand a wide range of interests and priorities to ensure you can then create plans and prioritise in a way and with a rationale that is understood by everyone Get deeply involved and hands on to support specific projects (where appropriate), leveraging areas of experience / strength  Ensure that the wider Moneybox business understands your priorities and what’s happening in your area and make sure this is aligned to the overall company strategy Work on specific, strategically important projects as required that relate to your area Act as a point person for your area, both within the business, and externally as/when required

Who you are

A driven, committed person who’s looking to build their career at an exciting very- fast-growing company. Has a genuine interest in financial services, and how we can improve the financial lives of millions of people in the UK Naturally personable, great communicator who has a passion for their work and the people they work with; able to bring people together in common cause to tackle tricky problems Understanding of your own strengths and weaknesses; in this role you have to be able to bring people together, leveraging all of the diverse experience to create magical experience and fantastic outcomes; understand that no one person has all of the answers!  Excited about being part of a fast-growing company that’s trying to make a positive mark on the world

Experience and Skills

Experience in a Strategy, Commercial, Marketing, or Operations role with a demonstrable track record of being able to deliver exceptional cross functional performance Experience in D2C digital business likely to be beneficial but not essential, if you are able to demonstrate exceptional delivery focused performance then you may come direct from a broader consultancy, accountancy or banking environment Deeply skilled in bringing together different people/teams with different skills and working towards exceptional outcomes Ability to understand and impact customer and commercial performance; experience delivering against budgets and/or P&L ownership Fantastic stakeholder management; able to bring your team and the whole business with you Fluency in English Ability to work independently with minimal guidance

What’s in it for you?

Opportunity to join a fast-growing, award-winning and super ambitious startup Work with a friendly team of highly motivated individuals Be in an environment where you are listened to and can actually have an impact Thriving collaborative and inclusive company culture Company shares Company pension scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Cycle to work scheme Gympass subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service.