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Join SportPursuit: A Thriving Sports Retail Start-Up on a Global Expansion Adventure
Overview
Salary
£24000
Location
UK - Remote/Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: SportPursuit is a fast-growing start-up revolutionizing the sports retail industry with international reach. Specializing in outdoor and sports gear, the company is on an exciting journey of expansion, offering an adventurous career path for enthusiasts of eCommerce and the great outdoors.
- Exciting opportunity to be at the forefront of an international growth phase.
- Passionate about delivering exceptional customer experiences in the sports retail market.
- Join a team that values diversity and inclusivity, where your unique perspective is celebrated.
Role Summary:
- Act as the first point of contact for customers, providing stellar service and support.
- Collaborate with various teams to optimize the customer experience for your specific market.
- Handle customer inquiries in your native language and contribute to local market content.
- Advocate for your territory's needs across sales, operations, marketing, and merchandising.
Role Requirements:
- Native French speaker with fluency in English.
- Exceptional written and verbal communication skills.
- Attention to detail and strong PC and analytical skills.
- Ability to learn complex systems quickly and work effectively under pressure.
- Creative problem-solving and proactive 'can do' attitude.
- Passion for sports, particularly triathlon, cycling, running, snow sports, or hiking.
SportPursuit is an ambitious, high growth start-up in the sports retail space. We are growing fast internationally and we’re looking for bright, talented linguists with a passion for eCommerce and the outdoors to spearhead our expansion. This is an excellent opportunity to join us as we expand.
As a Customer Champion, you will be the friendly face of SportPursuit. You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. You will be responsible for responding to any customer queries in your language as well as some local language copy for your market. You will also be an internal champion for your territory, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory.
To be successful in this role you must be a native French speaker, fluent in English with excellent written and verbal communication skills. You should have a great eye for detail, strong analytical and PC skills, with the ability to quickly learn complex systems. You should work well under pressure and be able to think outside of the box and have a 'can do' attitude. You should be a real people person and a strong team player. A love of sport is also a bonus, ideally triathlon, cycling, running, snow sports or hiking/walking.
The start date for this role will be as soon as possible. This is a Fixed Term Contract ending February 28th 2025. The salary for this role is £24,000 pro-rata. We offer 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra. We also offer a workplace pension, learning and development budget, staff discount for access to great quality kit, and a social budget which grows every time we hit budget. We operate a hybrid working model where we are mostly remote.
SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. We are dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.
