International Area Manager - Asia-Pacific (Maternity cover)

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact [email removed - click apply for more details].

What you’ll do

As an International Area Manager, your role is to increase our partner numbers and support engagement with our existing international schools, helping them to make the most of the Unifrog platform. Excellent customer service is at the heart of what we do, and you will make sure that all interactions with Unifrog are positive and successful. 

You will cover the Asia-Pacific region, and your key responsibilities will include:

• Meeting with potential partners at international schools (in person and via video call). You’ll demonstrate the Unifrog platform, answer their questions and look to secure their ongoing subscription.
• Supporting schools with constructing their long and short-term careers guidance strategy, ensuring that their staff and students get the most out of the Unifrog platform.
• Maintaining outstanding relationships with existing partner schools, which includes delivering training to ensure they make the most of the platform.
• Developing an excellent knowledge of the international higher education sector and consulting with schools on how to support their students.
• Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
• Achieving sky-high resubscription rates.
• Working collaboratively with the Unifrog International Partnerships Lead for your region to devise strategies for success with our partner international schools.

What we’re looking for

• Resilient, and motivated to exceed targets

Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

• Sales experience

You’ll be responsible for meeting sales targets for your region. Sales experience is favourable but not necessary.

• Strong communication skills

You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator - for example, explaining how the platform works to prospective partner schools, and using active listening and objection handling skills to support existing partner schools.

• Personable, with a track record of excellent relationship management

At Unifrog we’re known for our excellent customer service. You’ll need to work together with the International Partnerships Lead for your region to provide fantastic support for your partner schools.

• Sector insight

You will be working with schools across your region that will have different contexts and priorities; you’ll need to be quick to understand how we can support them.

• Attention to detail

It’s important you have the skills and discipline to carefully check your communications to schools and to find new opportunities to support schools in your region.

• Proactive attitude and willingness to get stuck in

You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together

You’ll work alongside an International Partnerships Lead, and together you will be responsible for maximising the engagement of current partners, while you concentrate on growing the partner base within the region. You’ll be line managed by the Head of International School Sales. You will also have daily contact with the wider Unifrog team, including our HE, marketing and finance teams.

Key benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 
• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• HKD $31,300 per month (Grade B), plus:
• Hong Kong living allowance (HKD $5,670 per month).
• Unlimited commission.
• Team incentive bonuses.
• A share in a company-wide performance bonus.
• OTE HKD $609,000 per annum pro rata (HKD $50,750 per month).
• Full-time.
• Maternity Cover - fixed term up to 12 months.
• 28 days paid holiday per year (plus Hong Kong public holidays) pro rata. 
• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
• All travel expenses covered.
• Candidate ideally based in Hong Kong.
• Start date: no later than w/c 6th January 2025. 
• We can only consider candidates who have the right to work in Hong Kong.

Application process

• Deadline: 10:00am (GMT) Friday 1st November 2024
• Stage 1: Application form (~1 hour) ✍️
• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i. With reference to the job description and examples of your experience, what would make you an excellent candidate for this role? (250 words)

Ii. Tell us about a time you had to meet a challenging target. How did you approach this target, and how did you monitor your progress to ensure that you were on track? (250 words)

iii) The counselor at one of your partner schools tells you they’re not sure they want to renew their Unifrog subscription. What would be your approach to retaining this school? (250 words)

• Stage 2: Phone task (15 minutes) 📲
• A short roleplay task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
• Stage 3: Video call interview (1 hour) 💻
• Short demonstration of a Unifrog tool (resources will be provided) (15 mins).
• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (45 mins).
• Video call interviews will be held w/c 11th November 2024. 
• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses. That way no candidate is disproportionately advantaged or disadvantaged by where they show up in the group.