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Join a passionate team at Braze and shape the future of customer engagement with a role that offers autonomy, challenge, and growth.
Overview
Salary
No salary declared 😔
Location
Singapore
Expires
Expires at anytime
Braze is a dynamic and inclusive company that champions innovation, collaboration, and continuous learning. As a leading customer engagement platform, Braze empowers brands to forge lasting connections with their customers through real-time, cross-channel marketing. Recognized as a Great Place to Work®, Braze offers a supportive culture and opportunities for personal and professional development.
- Guide and shape the future of Braze's One-Time Services Department as a core member of the Senior Leadership Team.
- Manage and mentor teams and individual contributors across APAC, focusing on hiring, nurturing talent, and ensuring high performance and satisfaction.
- Drive regional and global service improvements, maintain excellence in customer support, and achieve key performance indicators.
- Collaborate with internal stakeholders to optimize processes and enhance customer experiences.
- Lead strategic initiatives and contribute to the success of the One-Time Services division.
- 10+ years of experience in Customer Onboarding, Consultancy, Account Management, or Mobile Marketing.
- 3+ years of experience in managing people managers and individual contributors.
- Strong project management skills with relevant certifications preferred.
- Excellent written and verbal communication skills.
- Technical knowledge in areas such as Mobile Development, APIs, Marketing Automation, Analytics, or Programming (HTML etc.).
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
Braze’s One-Time Services (OTS) division is committed to empowering our customers and partners during the early phase of our customers journey with Braze and at further crucial points in their lifecycle as their technical and business requirements evolve and grow.
Our goal is to facilitate the smooth activation of entitlements, accelerate the customer’s time-to-value, and ensure an outstanding customer experience by delivering world-class professional services, challenging the status quo, and creating tailored solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to help customers get the most value out of Braze.
We champion collaboration and a growth mindset to propel Braze’s continuous evolution and the development of our people from both a skill and career perspective.
WHAT YOU’LL DO
- Be a core member of the One-Time Services Department Senior Leadership Team, helping guide and shape the future of the department and contributing to the future of the wider business
- Manage multiple One-Time Services teams in APAC and act as the direct manager of both people managers and individual contributors across multiple diverse locations - hiring, nurturing, performance managing, and supporting the development and satisfaction of your team
- As required, hire and nurture new talent into our world-class One-Time Services organization by building a pipeline of candidates, setting clear expectations, and managing performance
- Develop an efficient organization that maintains our high standard of excellence when providing support to customers
- Gather and use insight to drive regional and global improvements to service offerings, processes, and ways of working
- Work with Senior Director / VP of One-Time Services to develop short-term (yearly) territory staffing model based on revenue, partner revenue, and team utilization targets and monitor and address any shifts on an ongoing basis; own P&L for your region
- Responsible for team performance, health, and employee engagement KPI achievement in the region - regularly review regional team KPIs and make adjustments to process and personnel based on business need
- Advocate customer business use cases and feedback to product development
- Responsible for setting and delivering regional Objectives and Key Results (OKRs)
- Work closely with internal cross-departmental stakeholders to design and develop efficient processes and working practices to ensure alignment and excellent customer experience
- Monitor regional book of business to identify risks and opportunities, taking action, and providing guidance and participating in escalation management
- Own a strategic pillar or process for Global One-Time Services and/or sponsor Global initiatives
WHO YOU ARE
- 10+ years relevant professional experience in a related area for example, Customer Onboarding, Consultancy, Account Management or Mobile Marketing
- 3+ years experience managing and mentoring people managers and individual contributors
- Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc)
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
- You build strong positive relationships with customers and colleagues
- You are known for being a team player
- You have a high level of intellectual curiosity
- You see opportunity and growth in learning more and continuously improving both processes and yourself
- You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.)
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
