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Join Manual's Hair Specialist Team and transform lives with innovative healthcare solutions
Overview
Salary
No salary declared 😔
Location
London, Greater London, United Kingdom - Hybrid
Expires
Expires at anytime
Manual is at the forefront of digital healthcare, striving to improve the quality of life for people in the UK, Brazil, and beyond by tackling conditions like hormonal imbalances, obesity, and hair loss. As a trailblazer in the health-tech industry, Manual offers a unique opportunity to be part of a mission that truly makes a difference.
- Provide customer consultations via phone regarding their hair loss treatment plans.
- Track patient progress and regularly consult to ensure the effectiveness of treatments.
- Collaborate with customer care and clinicians to optimize treatment strategies.
- Exceptional communication and interpersonal skills.
- A high degree of empathy and problem-solving abilities.
- Experience in health, wellness, or customer service is beneficial.
- Proactive, energetic personality suited for a dynamic, fast-paced work environment.
Manual offers a comprehensive benefits package, including share options, private medical insurance, learning and development opportunities, wellness programs, flexible work arrangements, and a commitment to a diverse and inclusive workplace. Take this chance to join a company that values your growth and wellbeing as much as it does its patients' health.
We are looking for a motivated and empathetic individual to join our Hair Specialist team at Manual. We are a healthcare company that delivers healthcare at scale thanks to our comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
The role entails consulting with customers via phone call about their treatment plans, answering questions and guiding them towards suitable alternatives. You will be assisting customers throughout their hair loss medication journey by tracking progress, regular consultations and addressing any concerns they may be experiencing. You will also be working closely with customer care and the clinician team to update treatment plans and gain further understanding of hair loss medications.
Job requirements include excellent communication skills, high level of empathy and strong interpersonal skills. It would be nice to have previous experience in health, wellness, hospital, or customer-facing roles. You should have the ability to think on your feet and solve problems on the move. You should be proactive and energetic, taking the initiative and enjoying working in a fast paced environment.
Benefits include share options, private medical insurance, £400 annual learning & development budget with Learnerbly, gym & wellness benefit with Wellhub, hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week, cycle to work scheme, electric car scheme, 25 days holidays and generous parental leave & flexible working policies, annual company retreat and a fun and friendly working environment with sharp and motivated co-workers.
We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs.
