About Emperor

Founded in 1996, we are experts in communication, specialising in, brand, employee engagement, corporate reporting and sustainability across a range of channels. From two men and an Apple Mac, we are now one of the UK’s leading strategic and creative communications agencies with over 300 colleagues. We have achieved this through continuously developing and evolving our proposition, delivering great work, expanding our geographic presence in key locations, making smart acquisitions, recruiting quality people and building long term client relationships.

In 2020, we became an employee-owned business. This decision not only fulfilled a long-standing ambition of the founders, but is driving growth, providing long-term clarity, and helping to attract and retain the best talent. It reinforces our desire to remain an agile and people-focused business that fosters transparency and innovation for clients.

We are one of the largest employee-owned creative agencies in the UK, unrivalled in scale with a unique national presence. We are the only corporate communications agency with a network of creative hubs in strategic locations across the UK in London (HQ), Birmingham, Manchester, Edinburgh, and in Dubai.

In September 2022 we became a Certified B Corporation. B Corp is a movement committed to using business as a force for good and transforming the global economy to benefit all people, communities, and the planet.

There is no better foundation on which to build.

THE ROLE

The role of Senior Account Manager is to work across a diverse portfolio of clients, delivering integrated and strategic branding projects. The Senior Account Manager works with our brand, digital, design and specialist teams to deliver creative and innovative solutions. If you like variety, you will have the opportunity to lead on a mix of creative projects and bring your integrated, commercial and strategic knowledge to every project.

Please note, this role will be based in our Manchester or Birmingham office 3 days per week.

What you’ll be doing in this role

The role of an Account Manager is three-fold:

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• Project Manager – exceptional clientswill demand exceptional delivery skills. As a key member of the team, youwill be expected to deliver projects which demand hands on involvement.You will also be expected to ensure different work streams dovetaileffectively and taking ultimate responsibility when overseeing the work ofthe studio. This is an integrated role managing accounts which incorporatebrand & marcomms, engagement, reporting and digital elements.
  
  
  
• Client service – Emperor prides itselfon its client service and it is a key reason why clients choose to workwith us. You will be organised and efficient in yourcommunication/documentation and, most of all, personable in the way youwork with clients and colleagues. Relationships matter and when somethingis in doubt, or a deadline is looming you will instinctively pick up thephone rather than rely on email. Delivery alone isn’t enough; we want ourclients to want to work with us again and again.
  
  
  
• Commercial success – a strong commercialawareness is critical to the role. Our client service team are at theforefront of scoping and pricing and are accountable for deliveringprojects profitably. Having the confidence to talk about budget issueswith clients is essential.
  

Some of the key day to day responsibilities include:

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• Proactive approach to relationshipbuilding
  
  
  
• Day-to-day contact for clients
  
  
  
• Provision of an exceptional clientexperience, from the timely issuance of agendas and contact reports toclear on-going communication and sound judgment of when to escalate issues
  
  
  
• Act as a partner and safe pair of handsto your clients
  

Delivery

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• Management of delivery process from kickoff to completion
  
  
  
• Programme management
  
  
  
• Scoping and requirements gathering
  
  
  
• Documentation
  
  
  
• Production liaison/briefing/management
  
  
  
• Attend to all reporting needs
  

Team work

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• Knowledge sharing around your areas ofexpertise
  
  
  
• Willingness to help colleagues solveproblems or understand new requirements
  
  
  
• Acute awareness of colleagues’ skillsand when they can add value to a project
  
  
  
• Member of pitch teams when required
  

What you’ll need to be successful in this role

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• Demonstrate our values – Aim High,Creativity Everywhere, Infectious Enthusiasm, Always Learning and RazorSharp
  
  
  
• Exceptional client service skills
  
  
  
• Sensitivity to client challenges andsupportive attitude to aid or provide solutions
  
  
  
• Engaging, collaborative and adept atbuilding internal and external relationships
  
  
  
• Strong communication and presentationskills
  
  
  
• Sound judgment and analytical thinking
  
  
  
• Unquestionable business ethics andintegrity
  
  
  
• Organised and can multi-task with ease
  
  
  
• A 'can do' mentality
  
  
  
• Business and commercial awareness
  
  
  
• Flexible, adaptable style and approach
  

OUR VALUES

Infectious Enthusiasm

We approach everything with positivity and gusto.

> We embrace different opinions.

> We smile, laugh and have fun.

> We lead with passion and energy.

> We stay interested and interesting.

Creativity Everywhere

We apply fresh thinking in everything we do. Our creativity goes way beyond being a ‘creative agency’.



> We think laterally to solve challenges.

> We stay curious about the world and everything in it.

> We crave ideas, great and small.

> We challenge the status quo and look for a new perspective.

Aim High

We always strive to achieve more for ourselves and our clients.



> We realise ambitions collectively.

> We take pride in doing better every time.

> We recognise that every one of us can make Emperor a better business.

> We empower ourselves and others to develop professionally.

Razor Sharp

We’re always on it. Commercial, focused and agile.



> We get straight to the point.

> We keep our promises.

> We get it right time after time.

> We don’t waste.

Always Learning

We take every opportunity to develop and share our skills and experience. At work and at play.



> We learn from each other and the world around us.

> We get to know our clients and their businesses as well as they do.

> We draw inspiration from our eclectic mix of backgrounds and life experiences.

> We never think that we know it all.

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Please let us know, as part of the application process, if you require any adjustments, including those relating to a disability

Next Steps

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.