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Join the tech-driven team at Funding Circle and empower small businesses with your Service Desk Engineer expertise
Overview
Salary
No salary declared 😔
Location
London, United Kingdom - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Funding Circle is a champion for small businesses, providing vital finance to help them thrive. With over ten years of innovation, our platform harnesses advanced data and technology, revolutionizing SME lending. It's an exciting time to be part of a company that's at the forefront of economic growth, supporting the backbone of the community – small businesses.
- Provide exceptional IT support to colleagues and stakeholders.
- Manage incidents and user inquiries, ensuring swift resolution of technical issues.
- Handle requests for new starters/leavers and application access.
- Offer first-line support for on-site and remote technical problems.
- Efficiently manage and prioritize support tickets.
- Conduct documentation and user training for enhanced IT processes.
- Proven experience in a similar IT support role.
- Expertise in G-Suite, JIRA & Confluence, Microsoft Active Directory, and SSO (e.g., Okta).
- Familiarity with central management tools (e.g., Jamf Pro, PDQ, MS InTune).
- Skilled in audio-visual support and meeting room management.
- Proficient in Windows 11 and macOS deployment, configuration, and troubleshooting.
- Ability to build, image, and configure systems to business specifications.
- Knowledge of security tools like Netskope is an advantage.
We are Funding Circle. We back small businesses to succeed. We believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending.
The role of the Service Desk Engineer involves providing excellent customer service to colleagues and key stakeholders, incident management, addressing user inquiries and technical issues, request management for new starter/leavers and application request, providing IT support and systems administration, being the first point of contact for on site or remote support technical issues, managing and prioritising support tickets, and documentation/user training.
We are looking for someone who is professionally experienced in a similar support role, with demonstrable skills in G-Suite administration, JIRA & Confluence administration/development, knowledgeable of Microsoft Active Directory as well as Okta or other SSO, experienced with centralised management tools/Endpoint management (e.g. Jamf Pro, PDQ or similar, MS InTune and Autopilot), proficient with printing services, audio visual support and meeting room management, adept in Windows 11 and macOS deployment, configuration, patching and troubleshooting, competent in building/imaging and configuring equipment and systems to business specifications, and knowledge of security tools like Netskope.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. We offer a flexible-first approach to in-office collaboration and non-office days. We expect our teams to be in our London office two times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We offer benefits such as private medical insurance through Aviva, dental insurance through Bupa, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support, Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work, dedicated annual learning allowance and full access to internal learning platform, Wellhub (for fitness discounts), Electric Car Scheme and more!
