Associate Head of Operations

Company Background

Bump & Baby Club is the UK’s leading independent provider of antenatal classes.

We care passionately about bringing together local parents-to-be, creating communities and life-long friendships, and giving people the best possible start to parenthood. 

Job Description

Our modern approach has led us to become the fastest-growing antenatal course provider in the country - currently with 150 locations around the UK.

This is a unique opportunity to become part of an exciting small company, with big dreams!

In this role, you will be:

• managing logistics for all of our antenatal courses, interacting with our instructors and venues to ensure everything goes smoothly. This also involves documenting and regularly updating information precisely on our back office system (which feeds our website and sends out information to clients, instructors and venues)
• providing general administrative and management support for Bump and Baby Club, working closely with the Head of Operations and providing regular status updates
• sending out carefully constructed emails to our instructors and venues and responding to their questions and requests in our warm and friendly Bump and Baby Club style

We’re looking for someone:

• who enjoys working with data, established processes and has brilliant attention to detail
• with the ability to be proactive and seek out further operational efficiency improvements
• who can communicate with our instructors and venues in a casual, warm, friendly and sensitive manner

Qualifications and experience:

• Experience of working in a similar role for 2-3 years
• A sound educational background, including good grades in Maths and English
• Fluent English is essential
• Intermediate level user of Microsoft Office, specifically Word and Excel