Office Manager

✨ We are making the mundane magical ✨

Lollipop is building the best shopping & cooking experience in the world. We want to help busy families and those overwhelmed by the pressures of daily life ultimately enjoy this chore.

Our diverse founding team of 15 have built businesses such as Monzo, Amazon, Curve and our backers have scaled companies like Ocado, Innocent, Babylon and Deliveroo. We know what it takes to build products enjoyed by millions of people across the world.

To achieve this mission, we need to build a world class people function so that we can find, grow and support our team. This is where you come in.

🤩 The role

As our very first dedicated people hire you will be responsible for all day-to-day people activities, designing and executing our people strategy. We need your help making sure our people operations and general company operations run seamlessly. We have just found our new Lollipop HQ and need your help making it our new home.

💪 The opportunity & what you’ll own

Whilst Lollipop is a start up in every sense of the word, and while we still only have a very small team, we know the importance of hiring an experienced people operations person to shape our employee experiences and culture early on.

This opportunity is rare. You’ll be joining a startup from the very beginning, reporting into our CEO Tom and working closely with the founders, every member of the team to design, shape and embed your dream people operations function from the ground up. You will also work with our awesome accountants to keep our finance function running smoothly.

We can promise you that no two days will be the same but to give you a flavour of the work, here are our key people priorities right now:

• Building an onboarding experience that people tell their family and friends about: Create a delightful and useful onboarding programme that fully integrates new employees into Lollipop, making sure new team members get up and running as fast as possible and consequently engaged and retained for longer.

• Designing our employee value proposition so it’s a no brainer to join and stay at Lollipop: Create retention and attraction strategies centred around each touch point of our team members journey including (but not limited to...) learning and development, compensation, performance management and support systems.

• Supporting everyone at Lollipop to build a company that makes us better humans: Align culture with strategy to make sure Lollipops culture ripples through every touch point of an employees experience. This will include creating employee recognition programmes, social activities, diversity and inclusion strategies, employer brand activities.

• Making sure all the important stuff happens behind the scenes: Be in control of everything from a legal and compliance perspective including the administration of payroll and the creation of policies and procedures. This also includes owning our share option programme (check out our transparent salary calculator here) We need you to be excited about automating these tasks and creating self serve tools so that you build a function that scales.

• Building a data driven people function: One of our operating principles is data over debate. To make sure the business can make data driven decisions in every function, we need you to be able to create and maintain KPIs, operational people metrics and dashboards to keep a pulse on our employees experiences.

👋 We'd love to hear from you if ...

• You are excited about what we’re building at Lollipop
• You have experience working in a people generalist role or office management role previously
• You are a meticulously organised problem solver who is solutions focused - a can do, roll your sleeves up and get stuck in attitude with lots of initiative to boot!
• You have a great sense of humour and have buckets of common sense

😍 Why you should join us

No matter how fast we scale, we won’t forget that our incredible team is a wide-ranging group of individuals who deserve a personal touch. We’ll need to move fast and work hard to achieve our mission but we firmly commit to ensuring our workplace is motivating, diverse, inclusive, honest and transparent throughout the journey.

Other benefits to working with us:

• We work in ‘plain sight’ so everything is transparent
• You’ll work closely with the founding team from the start - we are only a small team!
• Opportunity to join user research and see how customers interact with your designs directly
• You’ll be working 2 days a week from our Lollipop House and the rest of the week will be remote
• You’ll get all the equipment you need to do your role, including a brand new MacBook Pro
• More perks as we (and you) think of them!!

💪 Logistics

• Salary: up to £40K (depending on experience) with substantial EMI options. This role can be a level 1 or 2 role on our progression framework. For more details of salary and options offered see our salary calculator.
• Holidays: 25 days holiday, monthly socials and much more to come! You can shape this! 😉
• Location: We work both at home and in the London House, with dedicated onsite days to see the team on Mondays and Wednesdays.

🤝 How we’ll get to know each other

We are so egg-cited to meet you! 🥳

• an introductory conversation with Beth one of our Associates (30 minutes)
• a take home task (no longer than 2 hours)
• a role specific interview with our People Advisor Kate + our CEO Tom (1 hour)
• a general interview with Beth again and someone else on the team (1 hour)

💜 We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Lollipop, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

🎥 Want to know more?! Check out our video of Beth telling you more about this great opportunity! (Note: we have changed this job title after shooting the video as we want to attract a candidates who's not afraid of being hands on) People Manager video.