Enterprise Programme Manager (Service Design & Delivery)

About the role

As Enterprise Programme Manager, you will be responsible for translating bid requirements into a scalable service design and gaining sign off from key stakeholders internally and any suppliers who underpin our service offer.

This is a customer facing role where you will be the key representative of the Customer Team in all major enterprise bids.

Core responsibilities  

• Reviewing large enterprise bid requirements and assessing operational readiness to deliver against requirements.
  

• Identifying any gaps in our service offering during the bid process and feeding these into the bid team and Customer Team Managers.
  

• Creation of the overall service design in the bid, including the customer onboarding plan, support structure and ongoing customer relationship design. Sign off from senior leaders within the Customer Team.
  

• Joining customer facing bid calls to check requirements and articulate our service offering.
  

• Work with 3rd party service providers as appropriate to input into our service design.
  Input to bid pricing based on overall service design.
  

• Managing the delivery of the programme post sale against agreed success criteria.
  

• Track project progress over time, and provide clear communication of progress and issues to project stakeholders internally and externally.
  

• Deliver standardised reporting and project governance processes to ensure consistency of projects, and transparency of project progress.
  

About you

• Proven ability to liaise with multiple stakeholders up and down the organisation, as well as senior external clients

• Excellent communicator, able to break down difficult processes and content into simple narratives and descriptions

• Incredibly organised, able to balance multiple spinning plates with a laser eye on detail

• A systems thinker with experience delivering complex software projects

• A positive and proactive attitude to problem solving, no problem is too big or too small 

• A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions. 

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• • Professional development budget to help you grow
  • 1 day off each year to volunteer with a charity of your choice.
  • Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions.
  • Depending on your role can offer flexible working.
  • Enhanced maternity and paternity leave
  • Our social committees organise regular team nights out (we’ve had pizza making and curry clubs!)
  • We offer 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 MIS days given over Easter, Summer & Christmas
  • Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from.
  • Dog friendly office!

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email removed - click apply for more details]  

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.  

If you need any adjustments to be made to support you through the recruitment process, let us know at [email removed - click apply for more details]. 

Please note: We are unable to provide visa sponsorship at this time.