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Contribute to the productivity of African farmers with your IT skills at One Acre Fund
Overview
Salary No salary declared 😔
Location Kigali, Rwanda
Expires Expires at anytime
Join One Acre Fund, an impactful organisation established in 2006 that has assisted over 4 million smallholder farmers in nine countries to increase their farm productivity. We offer essential agricultural services, including high-quality farm supplies, tree seedlings, accessible credit, and modern agronomic training.
As a CITO Tech, play a critical role within our IT Operation Team, focusing on endpoints and networks, and reporting directly to the Rwanda IT Operations Administrator in Rubengera, Rwanda.
Role Responsibilities:
- Resolve Tier 2 Technical incidents and service requests within Service level agreements.
- Improve ticket documentation and ensure compliance with endpoint and network processes.
- Execute detailed procedures for troubleshooting hardware, software, and user errors.
Role Requirements:
- 3 - 6 months of experience in IT related fields.
- Understanding of Mobile Device Management (MDM) Tools, Windows and Android OS, and Microsoft Deployment Toolkit (MDT).
- Foundational networking skills.
You will be provided with a reasonable stipend, and assistance in locating suitable housing for rural area-based fellows.
Application Process Details:
- This role is only open to citizens or permanent residents of Rwanda.
- We hire on a rolling basis so applications are continually reviewed and processed until a hire is made.
About One Acre Fund Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services.
The Role The CITO Tech will be in charge of technical service provider within the CITO team focusing on endpoints and networks. You will be a part of our IT Operation Team and will report directly to Rwanda IT Operations Administrator. This role is based in Rubengera / Rwanda.
Responsibilities Resolve up to Tier 2 Technical (endpoints and networks) incidents and service requests within Service level agreements. Help improve ticket documentation by logging essential details in the system. Comply to endpoints (laptop and tablets) and networks processes. Follow detailed procedures for troubleshooting hardware, software, and user errors.
Job requirements 3 - 6 months of experience in IT related fields. Foundational networking skills Technical Skills, Understanding of: Mobile Device Management (MDM) Tools Windows and Android OS Microsoft Deployment Toolkit (MDT)
Benefits Interns will be provided with a reasonable stipend for the duration of their contract. Rural area based fellows will be provided assistance in locating suitable housing.
Application details This role is only open to citizens or permanent residents of Rwanda. Application Deadline 02 July 2025. We hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
